Terms of Service

To use our Services, you must:

• Be at least 18 years of age
• Have the legal authority to enter into binding contracts
• Represent a business or organization (B2B services only)
• Provide accurate and complete registration information

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Implementing appropriate security measures (e.g., multi-factor authentication)

The account administrator has full control over the account, including:

• Managing user access and permissions
• Configuring data integrations and settings
• Accessing all reports and analytics
• Managing billing and subscription details

We offer various subscription plans with different features and pricing tiers. Current plans and pricing are available at getpeoplesignals.com/pricing.

Subscription fees are:

• Billed in advance on a monthly or annual basis
• Non-refundable except as expressly stated in these Terms
• Subject to automatic renewal unless cancelled
• Based on the number of employees covered by the Service

You authorize us to charge your provided payment method for all fees incurred. You must provide current, complete, and accurate payment information. You agree to promptly update all payment information.

Refunds are available only in the following circumstances:

• Free trial cancellation - No charges if cancelled before trial ends
• Service failure - Pro-rata refund if we fail to provide the Service as described
• Billing errors - Correction or refund of erroneous charges

Refund requests must be submitted within 30 days of the charge and sent to billing@getpeoplesignals.com

We may change our pricing with 30 days' notice to account administrators. Price changes will take effect at the start of the next subscription period. Continued use of the Service after a price change constitutes acceptance.

You agree to use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Use the Service for any purpose other than HR risk management
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or disassemble any portion of the Service
• Use the Service to develop competing products or services

You specifically agree NOT to:

• Use data for individual surveillance - Our Service is designed for team-level insights only
• Discriminate - Use insights to discriminate based on protected characteristics
• Retaliate - Use data to retaliate against employees who provide negative feedback
• Violate employment laws - Use the Service in ways that violate labor or employment regulations
• Share credentials - Allow unauthorized users to access your account

You are responsible for ensuring your use of the Service complies with all applicable laws, including but not limited to:

• GDPR (General Data Protection Regulation) in the EU
• Employment and labor laws in your jurisdiction
• Data protection and privacy regulations
• Anti-discrimination laws

We retain all rights, title, and interest in and to the Service, including all associated intellectual property rights. This includes:

• Software, algorithms, and methodologies
• User interface designs and workflows
• Trademarks, logos, and branding
• Documentation and training materials
• Aggregated and anonymized insights

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal business purposes during your subscription period.

You retain all rights to your data. By using the Service, you grant us a limited license to:

• Process your data to provide the Service
• Create aggregated, anonymized analytics to improve the Service
• Use feedback you provide to enhance the Service

If you provide feedback, suggestions, or ideas about the Service, we may use them without any obligation to you.

We strive to provide 99.5% uptime for the Service, excluding scheduled maintenance. However, we do not guarantee uninterrupted or error-free operation.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We specifically disclaim all implied warranties of:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy, reliability, or completeness of risk predictions

Important: Our Service provides risk indicators and insights to assist HR decision-making. It is not a substitute for professional HR judgment, legal advice, or direct employee engagement.

We do not guarantee that using our Service will:

• Prevent employee attrition
• Eliminate burnout or engagement issues
• Predict individual employee behavior with certainty
• Solve all HR challenges

You agree to indemnify, defend, and hold us harmless from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of applicable laws or regulations
• Your employee data or how you obtained it
• Employment decisions made based on Service insights

We will indemnify you from third-party claims that the Service infringes their intellectual property rights, provided you:

• Promptly notify us of the claim
• Give us control of the defense and settlement
• Provide reasonable assistance in the defense

Your subscription begins on the date you first access the Service and continues for the subscription period (monthly or annual) until cancelled.

Subscriptions automatically renew at the end of each period unless cancelled at least 7 days before renewal date.

You may cancel your subscription at any time through your account settings or by contacting support@getpeoplesignals.com

Cancellation takes effect at the end of your current billing period. No refunds for partial months or unused time.

We may suspend or terminate your access immediately if:

• You violate these Terms
• Your payment fails or account is past due
• We detect fraudulent or illegal activity
• Required by law or government authority
• You use the Service in a way that poses security or legal risks

We will provide notice before suspension when reasonably possible.

Upon termination:

• Your access to the Service ends immediately
• You have 30 days to export your data
• We will delete your data after 30 days (unless required by law to retain)
• All fees owed remain due and payable
• Provisions that should survive (confidentiality, limitations of liability) continue to apply

These Terms are governed by the laws of the jurisdiction where our principal office is located, without regard to conflict of law principles.

Any disputes arising from these Terms or the Service will be resolved through:

• Good faith negotiation - 30 days to attempt resolution
• Mediation - If negotiation fails, non-binding mediation
• Arbitration or litigation - As a last resort, binding arbitration or court proceedings

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

These Terms, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and us regarding the Service.

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of war, terrorism, labor disputes, or internet service failures.